Thank you for contacting us. If you have a question or concern that hasn’t been covered in the Q&A section, we’re happy to help.
All photos should be color, scanned at least 300 dpi and saved as .jpg or .pdf. We cannot accept Microsoft Word documents or images from the web because the resolution is not clear enough to ensure a good sketch.
Upon receipt of your deposit, you will receive a confirmation email and we will contact you for a pre-sketch consultation. You will be notified when the sketch is finished and be directed to submit final payment on the order page. Final sketches will be shipped upon receipt of final payment.